Get help

How to reach Judgment support, and what to put in a bug report.

Email support@judgmentlabs.ai. The Support menu in the app (open your user menu) has Report a Bug, Request a Feature and Contact Us, which open an email to the same address with the subject filled in.

If something looks down, check status.judgmentlabs.ai first. The user menu shows the same status badge.

What to include in a bug report

• Your organization ID and the project name.
• A link to the trace, Issue, judge or test run you’re looking at (open it and copy the URL from your browser).
• What you expected and what happened, with the steps to reproduce.
• For tracing problems: the SDK and version (judgeval 1.3.3+ for Python, 1.3.4+ for TypeScript), the integration you use, and any warning the SDK logged at startup.
• For API errors: the endpoint and the status code.

Never paste an API key into an email or a chat. If you think one leaked, rotate it under Personal API Keys or, for an ingest API key, Ingest API Keys in Settings.

Ask from your coding agent

With the Judgment MCP server connected, your coding agent can search these docs while it works. Connect your coding agent sets it up.

For questions about your own data, such as why a trace failed, ask the Judgment Agent in the app.